Refund policy

Every BlackWell product starts with a free trial, so you can see whether it suits your business before you pay anything. Because of that, monthly payments are normally not refunded once the month has started.

When we do refund

• You paid twice, or paid the wrong amount. We refund the extra, or put it towards your next month if you prefer.
• We charged you by mistake. We refund it in full.
• BlackWell didn’t work for you. If the service was down or broken for more than two days in a month because of a fault on our side, we refund or credit those days.

How to ask

Contact us from the owner’s phone number with the invoice number and the transaction ID. We reply within two working days, and send refunds back to the account the money came from within seven working days of agreeing them.

Stopping

You can stop paying at any time; there’s nothing to cancel. Your business becomes read-only after the month you’ve paid for, and your records stay safe and downloadable.