Help centre
Short answers to what people ask us most. Can't find yours? Message us on WhatsApp and a person will answer.
Getting started
How do I sign up?
Tap Get started on this website and create your BlackWell account with your name, email and a password. Then choose BlackWell Salon, give your salon its name and your branch's area, and it opens, ready to use. Your free week starts then.
What should I set up first?
Your services and their prices, then your staff and their PINs. That's enough to make your first sale. Bookings, stock and packages can wait until you need them.
Devices and people
How do I add another phone, tablet or computer?
Open BlackWell Salon on the new device. It shows a 6-digit code and a QR code. On your own phone, scan the QR or open Devices in your BlackWell account and type the code, choose the branch, and approve. That's all: no usernames or salon codes to remember.
How do my barbers and desk staff sign in?
Add them in Staff and give each a 4-digit PIN. On any counter, they tap their name and type their PIN. Barbers can change their own PIN from their phone.
Can a manager help me run things?
Yes. Invite them from Team in your BlackWell account; the invite link can go on WhatsApp. A manager can run the salon but can't see billing or change the team.
A phone was lost or a staff member left. What do I do?
Remove the device from Devices in your BlackWell account, and it stops working straight away. For someone who left, mark them as left in Staff so their PIN stops working; their past sales stay in your records.
Day to day
What if the internet goes off?
Keep working. Every sale is saved on the device and sent when the connection returns. The cloud icon at the top shows when everything has been saved.
How do I print receipts?
In Settings, open Printer and download the printer helper for the computer at the counter. Receipts then print with one tap on Print receipt. Don't print through the browser's own print button: thermal printers feed out blank paper that way.
Can customers book online?
Yes. Your salon has its own booking page. Share the link on WhatsApp or Instagram, and requests appear in Bookings for you to accept.
Can I use Urdu?
Yes. Each person chooses their own language, so the barber can use Urdu while the owner uses English.
Billing
How do I pay?
Open Billing in your BlackWell account. Scan the Raast QR from any bank app, JazzCash or Easypaisa, or transfer to our account, then enter the transaction ID and a photo of the receipt. We match it to the payment we received and confirm it.
Where are my invoices?
In Billing in your BlackWell account. Each invoice has its own number and can be printed or saved as a PDF.
What if I can't pay on time?
Talk to us. If a payment is late there are three days of grace, then your salon becomes read-only: you can still see everything, but can't add new sales. Nothing is ever deleted.